Monika Krauthahn Impetus Solutions References Contact Imprint
New Business
Personel Management
Mystery Guest
Cooperation
Interim Management
British Hotel Collection
Partner
Krauthahn Consulting LLC
 
 

As Mystery Testers, we experience your hotel from the guest's point of view. Our professional eye gains important insight into all aspects of your operation.

This assessment provides the basis for constructive criticism. We identify and document weaknesses. Our goal is to enhance the quality of the hotel and its services, develop the individual staff and boost the entire team performance.

 

    

From incognito visit to open discussion:

  • Preliminary introduction to the hotel management
  • Hotel test over 3 days and 2 nights
  • Front Office
  • Food & Beverage
  • Banquet and Conference Department
  • Housekeeping
  • Hotel product and standards
  • Wellness and Leisure
  • Conference and Banqueting
  • Other services
  • Promotional material and website presentation
  • A detailed test report
  • A catalogue of measures for possible improvements
  • Presentation and discussion at your hotel

We are certain that as testers in your hotel, we will gain positive impressions for the most part. We will certainly emphasise these as appropriate. At the end of the day, the recognition of performance is the best spur to high commitment.